Last updated: 18 September 2026

If you change your mind about an eligible unopened product bought online, you have 30 days from delivery to tell us that you want to return it. Products must be unused, sealed and safely packaged. Some personalised or perishable items may be excluded where the law allows.

Faulty or incorrect items

Contact us as soon as possible if an item is damaged, faulty or incorrect. We may ask for photos and collection or return details. We will repair, replace or refund as required by consumer law.

Refund timing

Once we approve a return and receive the goods, we will issue the refund to the original payment method within 7 calendar days. Your bank or payment provider may take additional time to show the funds. Return postage for a change-of-mind return may be your responsibility; we cover reasonable return costs for faulty, damaged or incorrect goods.

Nothing in this policy affects your statutory consumer rights.

Maltwise
Arundel Gardens, London W11 2LW, UK
Email: support@maltwise.co.uk
Phone: +44 7883 49486